|Support > Troubleshooting Quick Guide|
Multi Monitor Setup
Control Panel & Utility
Updated: Sept. 15th, 2004.
‘Cross-distance too close’ or ‘Invalid calibration points, default value
used’ error message when calibrating.
bounced or rolled when touching a location, causing a double-trigger.
2. Touching a location other than the targets. In Pre-X version calibration, touching other than the three crosshair locations, such as the ‘set default’ or ‘cancel’ buttons. In X version, touching anywhere other than the circles.
3. (Applicable to laptop add-ons and built-in touch screen kits only) Black slide connector and the cable are connected backwards. Make sure both white dots are on the same side.
4. Internal hardware problem in either touchscreen or controller. Contact tech support for more troubleshooting.
Problem: Cannot see first crosshair. (applicable only in Pre-X* version calibration) or, only see two crosshairs, located at the middle of the screen and the upper-right corner.
Solution: The first crosshair is located in the lower-left corner of the screen. Sometimes this crosshair can be obscured by the Windows taskbar remaining in the ‘up’ position. Make sure your taskbar is set either to ‘autohide’ mode or is dragged down to minimal height when performing the calibration test.
Problem: Windows does not detect the touchscreen as new hardware
1. The first thing to check is whether the controller box is receiving power from the computer. For USB controllers this is easy, if the red light is on, then it is receiving power. For the ProE controller, you will need to restart the computer and watch the status of the light throughout the start-up process. If it comes on and blinks at any point, then it is receiving power. If the controller is receiving power, but not detecting, move on to read point 2 below. If it is not receiving power, check the ports to make sure they are working. If they are, then call tech support to report that your controller is not powering up.
2. More likely is the chance that Windows already previously detected the touchscreen as new hardware and it was just incorrectly installed. To check this, look in your Device Manager. (In most Windows versions, right-click on ‘My Computer’ icon on desktop and select ‘Properties’) Look for a listing called either ‘ET1032’ (ProE controller) or ‘ET1055’ (USB controller) [USB might also appear as ‘USB Human Interface Device’ under ‘Human Interface Devices’ section]. If you find either listing, remove it. In Windows 95, 98, ME, remove the listing by clicking on it once to highlight it then clicking the ‘Remove’ button. In Windows 2000 and XP, remove the listing by right-clicking on the listing and selecting ‘Uninstall’. Once you reboot, Windows should find the touchscreen as new hardware.
Problem: I do not have a floppy disk drive on my computer.
Problem: I’ve downloaded the driver from your website (or, had it
emailed to me), what do I do with it now?
Standard steps to extract driver files using Winzip, include:
-Double-click on zip file icon (this is the zip file you
downloaded from our website)
If using Windows XP, which has its own compression program installed
-Driver zip file icon will look like a folder with a zipper
Quick Descriptions of Touchscreen features
At installation, two icons are created to your desktop. The most important one is the Touch Panel. If you have the USB controller, the Touch Panel is located in the TouchUSB icon. If you have the ProE controller, the Touch Panel is located in the Touch232 icon. The other icon is called either SwapLR or SwapButton (depending on your OS version).
– This controls how often the controller checks to see if the mouse cursor
has moved in response to a touch on the touchscreen. Usually, this is best
set between midpoint and fast.
Like the Swap Left/Right checkbox in the Touch Panel, the Swap utility allows you to change which mouse button is currently being emulated by the touchscreen. When running, the Swap utility opens a small window which displays the current selection (by default, ‘Left Button’). When touched or clicked, the display changes, and the touchscreen will perform the displayed button assignment until touched/clicked again.
(X version calibration)
When entered, the calibration test will show a gray screen with the words ‘Press ESC key will set to default’ in the center of the screen. A circle should also be visible in the upper-left corner of the screen with the words ‘Touch the center’ located under it. Calibration is performed by touching the circles as they appear in the following locations: upper-left, lower-left, lower-right, and upper-right. Touch each location only once, and only touch the circle locations.
(Pre-X* version calibration)
When entered, the calibration test will show a gray screen with the words ‘Touch Screen Calibration’ in the upper-left quadrant, a ‘set default’ button near the center, and a ‘cancel’ button in the lower-right corner. Calibration is performed by touching the crosshairs as they appear in the following locations: lower-left corner, middle of the screen, and upper-right corner. Touch each location only once, and only touch the crosshair locations. Helpful troubleshooting hints can be found at the top of this guide.
* Pre-X version is the version before -X version. If the controller has USB-X or ProE-X label, that is -X version. If the controller has USB or ProE label, that is Pre-X version.